Privacy Policy

Who We Are
Our website address is: https://electronicsfirst.co.uk .
We are Electronic First UK Limited , a company registered in the UK. Our registered office is located at:
Merlin House, Station Road, Brompton On Swale, Richmond, DL10 7SE.

At Electronics First UK , we specialise in providing electronic repair services for all kinds of devices. Your privacy is important to us, and this policy explains how we collect, use, and protect your personal data.

Information We Collect

1. Comments

When visitors leave comments on our site (e.g., reviews or feedback), we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string. This information helps us detect and prevent spam.

If you choose to leave a comment, an anonymised string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://electronicsfirst.co.uk/privacy-policy/. After your comment is approved, your profile picture will be visible to the public alongside your comment.

2. Media Uploads

If you upload images to our website (e.g., photos of damaged devices for repair quotes), please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the site.

3. Contact Forms

When you submit a contact form (e.g., for repair inquiries or quotes), we collect the information you provide, such as your name, email address, phone number, and details about your device. This information is used solely to respond to your inquiry and provide the requested service.

4. Cookies

We use cookies to enhance your experience on our website.

• Comment Cookies : If you leave a comment, you may opt-in to save your name, email address, and website in cookies. These cookies last for one year and are for your convenience so you don’t need to re-enter your details when leaving another comment.
• Login Cookies : If you log in to our site (if applicable), we set temporary cookies to save your login information and screen display preferences. Login cookies last for two days, while screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes these cookies.
• Session Cookies : If you edit or publish content on our site, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our site.

5. Embedded Content from Other Websites

Articles or pages on our site may include embedded content (e.g., videos, images, or documents). Embedded content behaves in the same way as if you visited the third-party website directly.

These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content. We recommend reviewing the privacy policies of these third-party sites for more information.

How We Use Your Data

We use the information we collect for the following purposes:

• To process and respond to your repair inquiries and requests.
• To improve our services and website functionality.
• To send you updates about your repair status (if applicable).
• To comply with legal obligations, such as tax reporting or fraud prevention.

We do not sell or share your personal data with third parties for marketing purposes.

Who We Share Your Data With

We may share your data with trusted third parties only when necessary to provide our services. For example:

• Repair Partners : If your device requires specialised repair, we may share your contact details and device information with trusted repair partners.
• Payment Processors : If you make a payment through our website, your payment information is processed by a secure third-party payment provider (e.g., Stripe or PayPal). We do not store your payment details.
• Legal Authorities : We may disclose your data if required by law or to protect our legal rights.

How Long We Retain Your Data

• Comments : Comments and their metadata are retained indefinitely to allow us to recognise and approve follow-up comments automatically.
• Contact Form Submissions : Data submitted through contact forms is retained for as long as necessary to fulfil your request and for up to six years for legal and accounting purposes.
• User Accounts : If you create an account on our site (if applicable), your personal information is stored until you delete your account. You can view, edit, or delete your personal information at any time.

Your Rights Under UK GDPR

Under UK data protection laws, you have the following rights:

1. Access : You can request a copy of the personal data we hold about you.
2. Correction : You can ask us to correct any inaccurate or incomplete data.
3. Deletion : You can request that we delete your personal data (subject to certain exceptions).
4. Restriction : You can ask us to restrict the processing of your data in certain circumstances.
5. Objection : You can object to the processing of your data for specific purposes, such as direct marketing.
6. Portability : You can request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us using the details below.

Where Your Data Is Sent

Your data is stored securely within the UK or the European Economic Area (EEA). We use industry-standard security measures to protect your data from unauthorised access, loss, or misuse.

Visitor comments may be checked through an automated spam detection service to ensure the integrity of our platform.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Electronic First UK Limited
Address: Merlin House, Station Road, Brompton On Swale, Richmond, DL10 7SE
Email: info@electronicsfirst.co.uk
Phone: +441748811991